SKIPLAGGING IS THE TERM GIVEN TO THE PROCESS OF BOOKING A CONNECTING FLIGHT RATHER THAN A REGULAR NON-STOP TICKET DUE TO IT BEING A CHEAPER PRICE.
THIS IS NOT PERMITTED AND SHOULD BE REPORTED IF IT IS SUSPECTED. E.G.: A PAX HAS AN ITINERARY FOR PIA-DFW-IAH, BUT STATES THAT THEY’RE NOT TAKING THAT LAST FLIGHT AND ARE STAYING IN DFW.
IF A CUSTOMER HAS ADMITTED OR IS SUSPECTED OF A VIOLATION, FOLLOW THE STEPS BELOW…
RETRIVE PNR
SHIFT + R
DISPLAY THE "HIDDEN" STAR
CTRL + D, F3, [HIDDEN]
FOLLOW THE INSTRUCTIONS IN THE STAR FILE TO ADD THE REMARKS INTO THE PNR. THEN F11 TO SAVE INFORMATION.
IF NECESSARY, ANOTHER OPTION IS TO QUEUE THE PNR USING THE STEPS BELOW…
